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Stop listening for your name.

Your name is 0.02% of the conversation. Verbatim is built for the other 99.98%.

Verbatim reads the bigger market you sell into: what people buying and talking about products like yours say on TikTok, Instagram, YouTube and Reddit, and where your rivals stand.

18,440 comments.Your name came upfour times.

Four comments named the brand.The other 18,436 are the market.

One brand’s market, counted in our own data. A tool built to find your name hears four comments and calls it low volume. It isn’t low volume. It’s the wrong question.

What the other 99.98% sound like.

What’s wrong with the product they own. What they’d switch for. What the creator they trust said to camera. The thread where forty people compared notes. None of it was asked for, and almost none of it says a brand’s name.

The count above is measured, in one real brand’s market. Every other example on this page comes from a made-up hiking-backpack market: invented brands, quotes and numbers, there to show what Verbatim does. None of it is a client’s data.

“love this bag but the strap absolutely digs in by hour six and I've tried everything”

Under a competitor's video on Instagram, three days ago.

“I've had both for a year now and the cheaper one held up better on the trail, which I did not expect”

Said to camera in a YouTube review, two days ago.

“the hip belt is the reason I'd never go back to the old one”

Under a YouTube comparison, six days ago.

“returned it twice, third one finally fit. the size chart is for a different species”

A Reddit thread, four days ago.

“does it actually fit under the seat though? every video says yes and then it doesn't”

Under an Instagram reel, two days ago. 23 replies.

“the water bottle pocket is unreachable while wearing it, why does nobody test this”

Said to camera on YouTube, last week.

“I'd pay more for a quieter zip, that's genuinely it”

Under a competitor's Instagram post, yesterday.

“bought it for the colour, kept it for the fit”

Under a creator's YouTube video, last week.

“chest strap snapped on day two. day two.”

Under an Instagram reel, five days ago.

“asked three shops and nobody could explain the sizing. ended up guessing and it's too small”

A Reddit thread with 41 replies, last week.

“which one for a 10 day trip? genuinely torn between the two”

Under a creator's TikTok, five days ago. Nobody from either brand answered.

“nobody talks about how loud the zips are. that's the whole reason I sold mine”

Said to camera on TikTok, last week.

“warranty replaced it no questions asked, which is more than I can say for the last one”

Under a creator's YouTube video, yesterday.

“mine tore at the seam after 3 months and nobody at the brand has answered”

Under the brand's own TikTok, six days ago.

“carried it 800km this summer, still going. the frame creaks but it's fine”

A Reddit trip report, three days ago.

“everyone says get the bigger one. don't. you will fill it and hate yourself”

Said to camera on TikTok, four days ago.

“the sizing video from that one creator saved me, the official guide did not”

A Reddit thread, two days ago.

“forty comments asking about torso length and not one answer”

Under your own TikTok, last week.

From all of that, Verbatim builds a working model of the market you sell into.

A model, not a feed of mentions: who is buying and talking about products like yours, what they talk about, and where your rivals stand. Counted in videos, with the comments under them, month by month.

Every week it reads in what’s new. It tells you how big each thing is now, and only calls something a change once there are months that compare fairly.

Who they are.

The people in the conversation, sorted into the few kinds they turn out to be. For each one: who they are, where they talk, how many videos they turn up in, and one of them in their own words.

Who’s in your marketExample market · three of its groups
The long-trip planner
508 videos, read to date

Plans ten days at a time and wants one bag that doesn’t punish them by day six.

YouTube 44% · Reddit 31% · TikTok 25%

“which one for a 10 day trip? genuinely torn between the two”

The upgrader who got burned
396 videos, read to date

Paid more once, watched the cheap one outlast it, and now wants proof from an owner.

Reddit 48% · YouTube 33% · Instagram 19%

“held up better on the trail, did not expect that”

The first-timer sizing blind
334 videos, read to date

Buying a first proper pack and can’t tell which size fits before ordering.

TikTok 52% · Instagram 30% · YouTube 18%

“nobody could explain the sizing, ended up guessing”

What your market talks aboutExample market · sized by videos this month
Fit and sizing412 videos
Hip belt comfort288
Durability on trail251
Rain cover88
Price vs the cheaper one197
Zips and noise143
Capacity for long trips131
Warranty64
Colours41
Airline carry-on37
Water bottle pocket29

What they talk about.

The themes in your market, sized by how many of its videos carry them, month by month. Open any one and the people behind it are there, quoted exactly.

Where you stand.

Every brand that comes up in your market, yours and your rivals’, counted the same way: how many videos each one comes up in. For each rival, what people do under its videos and where its talk stands out from the rest of the category.

You and one rivalExample market · one month
YouA rivalThe category
Videos in the month, of 1,240
38
96
1,081
Praising the rival, of its videos in 90 days
171 of 280
A question under its videos, of the same
84 of 280
Where the rival’s talk stands out: durability“the cheaper one held up better on the trail”
This weekExample market · one update

+This update brought 312 videos and 4,950 comments into your market’s September, which now holds 1,240 videos.
?Fit and sizing questions came up under 63 videos. None of your posts answered one.
↩14 comments are worth a reply, 6 of them from people ready to buy.
+Heard for the first time: airline carry-on limits, in 37 videos, most of them from one Reddit thread.

And every week, what came in.

Each update reads the week’s new videos and comments into your market. This week shows what came in, what was heard for the first time, what stood between buyers and a yes, and the comments worth a reply. Open any of it and the comments are there.

Then ask it anything.

An analyst that has read what your market said, and remembers it. Ask it a question, or hand it a plan and it checks the claims in it against the conversation. Below, it answers for the example market.

We’re about to spend the Q4 budget on creator placements. Who does our audience actually listen to?

Three creators, and none of them are on your list.

What the evidence says
  • One creator’s sizing video is cited more than your own size guide.1
  • Long-trip planners decide on comparisons, and two channels carry almost all of them.2
  • The three creators you placed with last quarter are not cited once in a buying conversation.3
My read
  • Put the budget behind the sizing video and the two comparison channels. Your audience has already told you who it trusts. Sponsoring the list you have buys reach in rooms where no one is deciding.
Not in the evidence
  • Nothing on Instagram creators in the buying conversations. That is not a verdict on them. I have no evidence either way.
1
“the sizing video from that one creator saved me, the official guide did not”
A Reddit thread. One of 27 videos.
2
“this review sold me on it, I’d been torn for weeks”
Under a YouTube comparison. One of 19 videos.
3
“saw the ad, went and watched the comparison instead”
Under a creator’s TikTok. One of 14 videos.

The same market, written for whoever is in the room.

Reports for each team: leadership, marketing, sales, content and product. Each acts on a different part of the same market, and its report is for the people who never open the app.

Every quote in them still traces to the comment it came from.

For leadership
The people who decide
For marketing
The people who act on it
For sales
The people who talk to customers
For content
The people who make things
For product
The people who build it

Leadership reads where the market stands and what it means for the plan.

They hear your name. We hear the market.

Listening tools are built to find a name. In a market that rarely says it, they return nothing and call it quiet. Verbatim starts from the market you sell into.

Replies come from Heinrich, usually within a day.